Privacy Policy | Book Scuba Goa

This Privacy Policy explains how Book Scuba Goa collects, uses, and shares information when you visit our website or make an enquiry/booking.

Information we collect

Contact details: name, phone number (including WhatsApp), email address, and pickup location (if provided).
Booking/payment details: selected items, quantities, date, and payment status. Card/UPI details are processed by our payment provider and are not stored on our servers.
Usage data: basic analytics such as pages visited and approximate session activity to improve the site and prevent abuse.

How we use your information

To respond to enquiries and confirm bookings.
To process payments and send receipts/booking confirmations.
To provide customer support and coordinate pickups.
To improve website performance, content, and user experience.
To prevent fraud, misuse, or security incidents.

Sharing of information

We may share information only when necessary, such as:

Service partners/operators to deliver the booked activity (e.g., pickup coordination and slot scheduling).
Payment providers (e.g., Razorpay) to process transactions.
Legal/compliance if required by law or to protect our rights and users.

Data retention

We retain booking and support records as needed for operations, dispute handling, accounting, and compliance. Analytics data may be retained in aggregated form.

Cookies

We may use essential cookies/local storage for site functionality (for example, cart/session features) and limited analytics.

Your choices

You can request correction or deletion of your personal information, subject to legal and operational requirements.
You can opt out of promotional communication by replying “STOP” on WhatsApp/email (if applicable).

Security

We use reasonable security practices to protect information. No method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.

Contact

If you have questions about this Privacy Policy, contact us via the details on the Contact page.